Customer Service Training

This Customer Service Training was designed to assist those working in the field of customer services to provide the best possible service they can offer to their customers whether internal or external customers. This training is unique because it helps the participant learn how to go beyond every day communications with a customer. Good luck and we hope you learn from this training.

This course is a non-credit earning course

Time Management for Small Business

Time management is best defined as a systemic prioritization of tasks and competing demands to complete the most important tasks within a targeted timeframe. The goal of time management is to reduce distractions which lower the number of tasks a business owner completes. By taking this training, you are taking an important step toward building a better business. 

The American Civil War: Prelude to War and 1861

Economics Boot Camp: Start Here

On course completion, learners will:

• List the twelve key elements of economics;
• Use cost and benefit analysis to determine whether a decision is economically sound in a variety of settings including, but not limited to, households, businesses, markets, government, and nations.
• Compare and contrast the intended and unintended consequences of fiscal and monetary policy as they apply to individuals living in households or operating small businesses.
• Look at the trade-offs associated with spending more today at the expense of saving and investing for the future.

Economics of Why Nations Prosper

On course completion, learners will:

• Recognize the economic role of private property rights;
  
• Describe the importance of open markets and the competitive process;
  
• Explain why some nations prosper while others stagnate.
  

 

Economics of Practical Personal Finance

This course introduces the basic elements of practical personal finance. On completion learners will: 

• Identify the 12 Key Elements of Practical Personal Finance
• Link each element to steps that can be taken to craft a personally satisfying life while achieving financial stability
• Demonstrate how the 12 Key Elements of Sound Economic Thinking can you maintain a zero-balance household budget that assigns a role for each dollar coming in and moving out of a household
• Point out sound career, moving, spending, saving, and investing decisions that are consistent with financial security regardless of income level and job
• Calculate the opportunity cost of postponing well diversified investments
• Demonstrate a firm understanding of compound interest and how making use of it can generate capital gains that can serve as income in the future

Economics of Government and Markets

On course completion, learners will:

• Describe how the political process handles economic issues;
• Compare how the political process allocates scarce resources to how individuals living in households and operating small businesses allocate their own resources;
• Recognize the conditions under which both market and political allocation will lead to inefficient and counterproductive actions;
• Identify actions that can be taken in order to help the mass population advance and prosper with the least amount of political and market inefficiency.

Selling a Small Business and Succession Planning for a Small Business

By taking this training, you are taking an important step to building a better business and understanding the personal and professional reasons involved in selling your business. 

Tax Planning and Reporting for a Small Business

By completing this module, you are taking an important step to building a better business and will be able to identify the federal and state tax reporting requirements for your small business as well as understanding the methods for researching local, municipal, and county reporting and licensing requirements for a small business.

Risk Management for Small Business

By reviewing this 23-minute learning module, you will have a better understanding of common internal and external risks that small businesses face and the steps to take to develop a plan to manage risk in your business.

Insurance Options for Small Business

By reviewing this 20-minute learning module, you will have a better understanding of the essentials of Insurance for Small Business including the types of insurance that may be needed as well as why it is important for your small business.

Organizational Types and Considerations for a Small Business

By reviewing this 20-minute learning module, you will have a better understanding of the types of organizational types that are available to you as a small business owner and the benefits and unique features of each.

The Art + Science of Alexis Rockman's CASCADE

This course welcomes you into the world of Alexis Rockman and his murals exploring the Great Lakes.  In this course, we explore Cascade, the first of the paintings in The Great Lakes Cycle. Explore the converging worlds of science and art! The course uses essays, video interviews, and images to help you explore the concepts and ideas in Cascade.

Winter Driving Safety

This 20-minute learning module is intended to describe tips and techniques to support safe driving in the Winter.   Upon completing this course, you will have had exposure to tips and techniques to prepare your car for winter driving, the safest way to steel, accelerate, and braking in wintery conditions, and will receive suggestions for effectively handling accidents and other emergency situations. 

Foster Parenting In Michigan

This course will introduce participants to the foster parent experience in Michigan.

The U.P. Immigration Experience

Based on a 2018 exhibit by NMU's Beaumier U.P. Heritage Center, The U.P. Immigration Experience, this course explores various aspects of immigration to the Upper Peninsula in the late 19th and 20th century.  It discusses what drove immigrants to choose the Upper Peninsula as a home, the challenges they faced, and the pieces of culture they brought with them. In addition, it features the stories of more recent immigrants of the Upper Peninsula, and how their experiences are similar or different from those who came before.

Sled Dog Racing: Meet the Musher

This 8-10 minute course introduces the sport of sled dog racing through a look at a Marquette area kennel.

Ford in the U.P.

This 8-10 minute course outlines the Ford Motor Company’s activities and impacts to the Upper Peninsula during the early 20th century.

Lumberjack Life: An Introduction to the U.P.’s White Pine Era

This 8-10 minute course introduces the late 19th and early 20th century “white pine era” of logging in Michigan’s Upper Peninsula.

MDHHS - Hypertension: The Silent Killer

This course will provide you with an overview of hypertension, including causes, effects, and effective management strategies.

MDHHS - Diabetes Prevention

Prediabetes is a medical condition where blood sugar levels are higher than normal, but not high enough to be diagnosed as diabetes. In this course, you will explore causes of prediabetes, risk factors for type 2 diabetes, and a program for preventing type 2 diabetes. 

MDHHS - The Facts About High Cholesterol

This course will provide you with an overview of hypertension, including causes, effects, and effective management strategies.

MDHHS - "Help, I Have Diabetes!"

You’ve been told you have diabetes.  So many people are giving you advice and you are overwhelmed. The good news is diabetes is manageable but most of us need some help locating the proper tools first. This course, developed by the Diabetes and Kidney Unit at the Michigan Department of Health and Human Services, will provide you with information on how to get started managing your diabetes.   

MDHHS - Eating When You Have Diabetes

You’ve been told you have diabetes and you have no idea what you should and should not eat. This course, developed by the Diabetes and Kidney Unit at the Michigan Department of Health and Human Services, will provide you with information on what foods have the biggest impact on your blood sugar.