A REMINDER TO LIVE IN THE PRESENT
NMU alumna Jen Nelson, '99 BS, reflects on her approach to life, taking a step back and reminding yourself to live in the present, and how that has directed her professional career. Jen is currently the Chief Operating and Customer Experience Officer of the Michigan Economic Development Corporation.
Read more of Jen's story below
Sometimes it’s okay to not know “what’s next.” The approach I have taken both in life and in my career is to live in the present moment. Take in what is happening right now and see where other paths may open up. As a breast cancer survivor over nine years in remission, this is my friendly reminder to you that life is short…and we shouldn’t just say it, we should live it.
I never thought I would end up in economic development or public policy…or as a COO. But my approach to being present, taking every opportunity to learn and being open to new adventures has led me to where I am today. And it all started when I first attended NMU. My mom had a terminal cancer diagnosis, so while I was interested in and had applied to other colleges in Michigan, Northern gave me the chance to stay close to home but also provided me with a great education. To this day, it was the best experience for me (and not only because I also met my husband there!).
After graduating from MSU College of Law, I practiced law for a couple of years before joining the MEDC for the first time. I held a variety of roles within the MEDC from staff attorney to business development officer. As a lifelong learner, I was ready for a new challenge and left for four years to work on policy issues for Business Leaders for Michigan. Quentin Messer became the CEO of the MEDC and the opportunity to come back to the organization as the COO arose. I loved his energy and his vision, and this was my opportunity to “come back home” if you will.
As Chief Operating Officer of the Michigan Economic Development Corporation (MEDC), which focuses on growth for small, medium and large businesses, community vitality, tourism, entrepreneurship and innovation, I oversee the day-to-day operations of the organization, ensuring we have a strategic plan and are aligning human capital to be the most efficient and effective to advance these goals. A new addition to my title is Customer Experience Officer, where I take a close look at the customer journey from beginning to end and work to improve that process. The MEDC takes a holistic approach to economic development and in this role, I have to bring the customer lens to all of my decision making when challenges and opportunities are presented.
I am often asked how I keep a work/life balance while holding a position like COO. I have turned down opportunities in the past where I felt that they would not provide me with the work/life balance that I hope to achieve. It’s easy to get caught up in those opportunities – we think we have to take every chance to climb the ladder or try something new. But it’s equally important to evaluate what will really give us the life we want to lead – both personally and professionally. Those who know me know I value my time and I value my time with my family.
When I stepped into the role as COO, it would have been easy to let myself get caught up in the mindset that I need to fix everything right away or address every issue immediately. But I started by taking a step back and listening to the common themes popping up. That’s where I spent my time and energy. Although a lot of other things might happen throughout the day, they might not be driving the organization forward and can serve as distractions.
The most important job for any leader in an organization is to build a strong team and set expectations. I know I may not be the expert for every issue that arises, but I know who to call. And I like to focus on asking individuals what a potential solution to the problem might be. We can get caught up in complaining or venting – which can be healthy at times – but if we dwell on the problem too long without putting forth a solution, it is not helping our overall wellbeing as humans or potential growth as an organization.
My experience at Northern allowed me to pivot and find my calling. I didn’t have to stay on a linear path, which prepared me for the way my career ended up going as well. So get uncomfortable. Live in the moment. Be open to opportunities as they are presented to you. And stay true to yourself in the process.
Jen, Dan and Taylor at a Detroit Tiger's game.
Jen presenting at the Lake Superior Community Partnership dinner in February 2023.