SW 272 Basic Crisis Intervention Skills 4 cr.  (4-0-0)

Crisis is best defined as a perception of an event or situation as an intolerable difficulty that exceeds the resources or coping mechanisms of the person(s). Effectiveness in crisis intervention requires a basic knowledge of human behavior and purposeful communication skills. In this course, the humanistic and strengths perspectives are applied to understanding and responding to persons in crisis. Students will learn and practice skills in establishing rapport, empathetic listening, de-escalation, and other verbal and nonverbal communication. Students are also introduced to the community human services network, so that they have knowledge of resources available for follow-up. This course is particularly well-suited for students who are pursuing careers in human services professions, but can be applied in many other professional and/or personal situations.