HM
221
Guest Services
6 cr.
(2-0-12)
- Offered: Winter
- Prerequisites: HM 120 or instructor permission.
- Bulletin Year: 2023 - 2024 Undergraduate Bulletin
This course engages students in the theory and practice of high-quality customer service within the hospitality industry. Students are guided through understanding the psychology of guest services while, in tandem, practicing necessary hands-on skills, management, and training techniques aimed at enhancing the customer experience to build reputation and retention. Objectives are obtained through the collaborative operation of the program's fine dining establishment.