HM
221
Guest Services
4 cr.
(2-0-6)
- Offered: Winter
- Prerequisites: HM 120 or instructor permission.
- Bulletin Year: 2022 - 2023 Undergraduate Bulletin
This course provides insight into the world of customer service by engaging students in understanding and enhancing the customer experience. With the primary focus being front of house service, this course will explore various service styles, etiquette, point-of-sale systems, the manager's role in front of house operations, and customer-focused problem-solving. Students will display the cooperative relationship between the back and front of house operations while working alongside students in HM 120 operating our fine dining establishment.