Meet Ella Januszewski, an Hospitality Management major from Howell, MI. Ella plans to graduate in 2025.
I decided on Hospitality because growing up, my family was fortunate enough to travel a little bit and I loved visiting different places, observing different establishments. I always pictured myself in an environment that provides guest satisfaction and an amazing experience. I also love to travel, and would like a job that enforces me to do so.
Over the Summer I worked at an all inclusive dude ranch in Montana. Here I was able to practice complete guest satisfaction. I was on the waitstaff team. For breakfast and lunch we set up buffet style in a gorgeous pavilion that looked over the largest lake west of the Mississippi. For dinner, we offered a three course fine dining meal with a wine pairing. This job required the most guest interaction at the lodge. I was able to make personal connections with different families each week from all over the world.
Guest Services is a very influential class. In this course, you learn how to become a server, interact with guests, deal with real industry problems, provide complete guest satisfaction, put together a menu, cook in a timely manner, and everything that a restaurant requires. This class allows you to practice running an operation in real life.