MGT
228
Customer Service
2 cr.
- Offered: Contact department for information.
- Bulletin Year: 2021 - 2022 Undergraduate Bulletin
Provides a clear, usable process for developing skills, attitudes, and thinking patterns necessary to deliver excellent customer service. Individual success is contingent on how effectively fundamental customer service skills are mastered and carried out. This course emphasizes self-assessment and mastery of those skills too often ignored or taken for granted.