Guideline: Report an Issue or Complaint - Contact Information
EMERGENCIES: Call 911 for police, fire, or emergency medical services.
The NMU Police Department provides 24/7 safety and security services to the NMU community.
Purpose:
To provide a guide to key University contacts for reporting complaints or issues.
Applicability:
All students, staff, faculty, and visitors
| Issue Is About | Individual Bringing the Complaint/Issue | Initial Contact Point or Person for Complaint or Issue | Policy and/or Procedure Found in |
|---|---|---|---|
| Classroom Instruction | Student | Faculty member, then Department Head | Departmental By-Laws or Faculty Contract |
| Disability / Accommodation | Student | Issue: Disability Services Complaint: Dean of Students | Issue: NMU Disability Services Complaint: ADA/Section 504 Grievance Procedures |
| Disability / Accommodation | Faculty, Staff, or Visitor | Human Resources | Reasonable Accommodation Policy Complaint: ADA/Section 504 Grievance Procedures |
| Discrimination or Harassment | Complaint or Grievance/Student against Faculty or Staff | Equal Opportunity Office | ADA/Section 504 Grievance Procedures |
| Complaint or Grievance/Student against Student | Dean of Students Office | ||
| Drop, Add, or Withdrawal Deadline | Student Request Exception to Policy | Dean of Students Office
| Undergraduate or Graduate Catalog |
| Drop, Withdrawal, or Refund | Student Complaint | ||
| Student Appeal | |||
| Employee Behaves Unprofessionally | Anyone | The employee's immediate supervisor | If needed, escalate to Academic Affairs for complaints about faculty - or - Human Resources for complaints about staff |
| Fraud | Anyone | NMU Police Internal Auditor Human Resources | Fraud Reporting Policy |
| Financial Aid | Student Complaint or Grievance | Director of Financial Aid | Financial Aid Rights and Responsibilities |
| Student Appeal | Financial Aid Appeals Committee | ||
| Grades | Student Complaint or Grievance | Faculty member, Department Head | Student Rights and Responsibilities |
| Student Appeal | |||
| Hazing | Anyone | Dean of Students | Hazing Policy |
| Housing | Student Complaint or Grievance | Resident Director | Residence Life Homepage |
| Student Exception to Policy | Housing and Residence Life Office | Housing Requirement Policy | |
| Student Appeal | |||
| Indimidation or Any Threat to Safety | Anyone | For EMERGENCY 911 | Emergency Contact Numbers and Sites |
| Parking | Anyone: Complaint or Grievance | Parking and Traffic Committee | Motor Vehicle Ordinances |
| Anyone: Exception to Policy | NMU Police Department | ||
| Anyone: Appeal | |||
| Residency for Tuition Purposes | Student: Apply for Change in Status Appeal | Prospective Students: Admissions | Undergraduate or Graduate Catalog |
| Continuing Students: Registrar | |||
| Sexual Assault | Anyone | For EMERGENCY 911 | Emergency Contact Numbers and Sites |
| Relationship Violence, Sexual Misconduct and Stalking | Student Complaint or Grievance | Equal Opportunity Office/ Dean of Students | Relationship Violence, Sexual Misconduct and Stalking Procedures |
| Relationship Violence, Sexual Misconduct and Stalking | Faculty, Staff, or Visitor Complaint or Grievance | Equal Opportunity Office/Title IX Coordinator | Relationship Violence, Sexual Misconduct and Stalking Procedures |
| Student Employment | Student Complaint or Grievance | Immediate Supervisor | Student Employment Handbook |
| Student Conduct | Student Complaint or Appeal about another student | Dean of Students Office | Student Code |
| Welfare of Animals | Anyone | Institutional Animal Care and Use Committee (IACUC) | Animal Welfare Assurance for Domestic Institutions Policy |
| Wellbeing of Students | Anyone: concerns about a student's wellbeing, or observations of unusual or concerning behavior | Emergency 911 or for less immediate concerns, the NMU CARE team | Emergency Contact Numbers and Sites Conduct Concern Form NMU CARE Team website |
| Wellbeing of Faculty or Staff | Anyone: concerns about a person's wellbeing, or observations of unusual or concerning behavior | Emergency 911 | Wellbeing Contacts and Resources |
| Non-emergency concerns not listed here | Student | Dean of Students Office | Student Rights and Responsibilities |
| Non-emergency concerns not listed here | Faculty / Staff / Visitor | Campus Safety | Campus Safety or safeoncampus@nmu.edu |
| Date Approved | 2019-01-11 |
|---|---|
| Last Reviewed | 2026-02-24 |
| Last Revision | 2026-02-24 |
| Approved By | Departmental Approving Authority |
| Oversight Unit | RISK & INSURANCE |
