Telephone Services

Date Approved:7-1-2003
Last Revision:11-12-2020
Last Reviewed:11-12-2020
Approved By:President
Oversight Unit:NETWORK INFRASTRUCTURE CENTER
This policy has a related procedure. Click to view the procedure below.

Purpose

This policy is to explain the telecom services provided, the procedures established to request these services and the processes for charging for these services.

Applicability

All Faculty and Staff.

Policy

Any/all requests for telecommunications services on behalf of Northern Michigan University, whether on or off campus, must be handled through Network Infrastructure Center.


Telephone Services

Procedure

The services provided by the University’s Network Infrastructure Center includes the following:
Repair and maintenance of all University telephone, network and low voltage infrastructure including copper cabling and fiber for voice, data, video and fire alarm systems.
Requests for adds, moves and changes to existing departmental telephone and network connections.
Long distance service is negotiated by the Network Infrastructure Center and available on any campus phone by request.

Repair, maintenance or requests for adds, moves or changes for services listed above are supported and maintained by Network Infrastructure Center. Service calls are accepted via email to NIC@nmu.edu or during normal business hours by calling the NIC Help Desk at extension 1995.

Routine maintenance is performed at no cost to end users. Adds, moves, and changes are charged based on actual time and materials used.