Online Ordering - GET

9/17/2021 - UPDATE
CBORD has released GET Mobile V4.9.27 Patch to iOS and Android on Thursday September 16th for Apple and Google devices. The main purpose of this patch release is to correct the potential stuck on blue screen issue. The end users may need to update their settings for this new version.


Some people have reported an issue after upgrading to the latest GET mobile app where the app will not launch fully and remains stuck on the blue GET logo splash screen even after force closing.  This appears to only affect those using the face or fingerprint unlock for the app.  The developer has a fix in place that will be pushed to the app stores later in the month (Sep 2021).  

The immediate fix is one of these actions:

1 - Use Pin unlock if your device gives you the option to bypass the face ID or fingerprint authentication.  (This is usually for Android users)

2 - Uninstall/reinstall the app for either iOS or Android

3 - For Android users you can go into your apps list.  Select the GET Mobile App and clear the Storage (Data) and then set the app up again.  Setting the fingerprint or face unlock does appear to work after this step as well.

4. Disable Face ID in ios.  In Settings, find the GET Mobile APP and turn off Face ID

We apologize for an inconvenience this may have caused.

Meal Plan swipes are charged at the time the order is submitted to a merchant, which is typically 15-20 minutes before an orders due time.
If you order on Monday for Thursday, you will not be charged for the meal swipe until the order is submitted to the merchant on Thursday. 
If you had already used up your weekly balance of x-change meals or depleted your Bronze, Spooner or DINE|NMU plan swipes before that order gets submitted to the merchant, the order will fail.
Orders not ordered ahead may still fail in similar fashion, as the meal plan swipe failure does not happen until your order is submitted to the merchant, which happens after checkout.

There are various reasons your GET Order may have failed.

  • You are out of your weekly balance of X-Change Meals
  • You attempted to place more than 2 X-Change Plan orders in 1 day.  In person and GET orders count against the X-Change plan cap of 2 orders per day.
  • You depleted your swipes available for Bronze, Spalding , or DINE|NMU plan swipes before the order was submitted to the merchant

If you feel your order FAILED in error, please forward your Failed Order email with your NMUIN and why you believe the failure was made in error to

There are 2 likely reason you are seeing this error.

  1. You do not have sufficient Meal Swipes, CatCa$h, CatCa$h Bonus, CatCa$h Employee or Dining Dollars available.
  2. GET will not let you submit an order if your Account Profile does not contain a phone number
  • To check if this is the issue, proceed to the settings page in the GET APP by clicking on "Settings" in the lower right hand corner of the screen.
  • Select "Email & Phone Number"
  • If there is not a phone number entered you will need to enter one before you can submit orders on the APP.   Enter your phone number as follows (Area Code)+Phone Number or your International Phone Number.

If you do not have a phone, please contact the Wildcat Express Center @ 906-227-1686 or

To download the GET APP you may visit the NMU - GET APP download page or search the APP Store or Google Play Store for GET Mobile by CBORD.


GET Mobile APP is now available to guest users.
After installing the APP, select "Northern Michigan University", Then select "Login as a Guest"


Visit us on the web

GET currently does not have the ability to split tenders. or use more than 1 funding source on an order for payment.

If you do not have enough Dining Dollars or CatCa$h  to complete your transaction you will have to use a different tender.
Your Dining Dollars or CatCa$h are not un-spendable.  They may still be used for in-person orders as the in-store register systems can accommodate split tenders.


Only payments that are accepted at any given GET Merchant will be listed as a payment method in the merchants cart when you are completing checkout.

The GET APP accepts many different payment options ( CatCa$h, CatCa$h Bonus, CatCa$h Employee, Dining Dollars, Meal Plans, Credit Cards)

Locations setup for X-Change menus (Wildcat Den X-Change & Fieras X-Change) accept:

  • X-Change Meal Plans
  • Block 10 Plan
  • Basic 14 Plan
  • Spalding Plan
  • DINE|NMU (Commuter Student, Staff & Faculty Meal Plans)

Locations setup with Full menus (Wildcat Den, Wildcat Den Coffee Bar, Fieras, Starbucks, Temaki) accept

  • CatCa$h
  • CatCa$h Bonus
  • Dining Dollars
  • Employee CatCa$h
  • Well Being Perks
  • Credit Cards (American Express, Discover, Mastercard, VISA)
  • Apple Pay
  • Google Pay

Yes and No

If you submitted your order as an ASAP order, the only way to cancel the order will be to call the merchant you ordered from and ask for the order to be cancelled.
The merchant will halt processing on your order and then submit a request for reimbursement.
It may take 2-3 days for a refund to show up on your account.

If you submitted an order with a future order due time, you may cancel the order by following the steps below:

1. Log into GET Mobile
2. Navigate to the "Order" tab
3. Select "Recent Orders" from the top of the screen.
4. Select the "Pending Order" you would like to cancel
5. Select "CANCEL ORDER" at the bottom of the order.

Add Credit Card payment to GET

There are 2 ways to store a Credit Card in GET.

Log into

  • Select "Settings" from upper right corner of webpage
  • Scroll down to "Stored Credit Cards"
  • Select "Add Card"
  • Complete Credit Card form and select "Add Card"


Log into the GET Mobile APP

  • Credit Cards can be added during the checkout process 
  • From the Cart select "Add a Credit Card" from the "Payment Method" tab
  • Complete Credit Card form and select "Add Card"


At this time, stored credit cards can only be deleted when logging into the GET Website.
This feature is not available in the GET APP

Log into

  • Select "Settings" from upper right corner of webpage
  • Scroll down to "Stored Credit Cards"
  • Locate the credit card you would like to delete
  • Select the "Trash Icon" to the right of the card you would like to delete.


CatCa$h Bonus is a SVC plan that works in the same manner as CatCa$h.

CatCa$h Bonus can be used anywhere in Dining Services where CatCa$h is accepted.

Employee CatCa$h is a SVC plan that works in the same manner as CatCa$h.

Employee CatCa$h can be used anywhere in Dining Services where CatCa$h is accepted.

CATCA$H is a program that allows students to use their Wildcat Express Student ID Card for certain student transactions. It is an accepted form of payment at all NMU dining locations and the library.

CatCa$h / CatCa$h Bonus / Employee CatCa$h never expires.

You can add CatCa$h to your account in one of four ways:

  1. Online at
  2. On your mobile device using the GET App
  3. In-person (CASH only) at the Wildcat Express Center. The Wildcat Express Center is located in Room 1227, on the first floor of the Northern Center. During the academic year, the Wildcat Express Center is open 8 am-5 pm Monday through Friday.
  4. In-person (CASH only) in Harden Hall through the Value Port cash machine located in front of the library circulation desk.

It is refundable if you are graduating or leaving the University permanently. You must have $15 or more to be refunded.

Cattrax, Fieras, Melted, Northern Lights Dining, Smoothie King, Starbucks, Sundre, Temaki, Wildcat Den, Wildcat Den Coffee Bar

Dining Dollars and CatCa$h / CatCa$h Bonus / Employee CatCa$h function in a similar way, but have some important differences.

CatCa$h must be added by students to their ID card.
CatCa$h Bonus / Employee CatCa$h is loaded by the university for various reasons.
Dining Dollars are loaded as part of a residential meal plan.
Dining Dollars expires at the end of winter semester semester while CatCa$h / CatCa$h Bonus / Employee CatCa$h never expires.

All are accepted at the following locations: Cattrax, Fieras, Melted, Northern Lights Dining, Smoothie King, Starbucks, Sundre, Temaki, Wildcat Den, Wildcat Den Coffee Bar.

Additionally, CatCa$h can be used at Harden Hall for printing, copying, and other needs.

Dining Dollars

Dining Dollars are transferable from fall to winter semesters. However, students leaving at the end of fall semester will not be able to receive a refund on any balance.
Dining Dollars expire at the end of the winter semester.

Dining Dollars are accepted at all of the NMU Dining locations. These include: Fieras, CatTrax, Northern Lights Dining, The Wildcat Den, Starbucks, Wildcat Café, Smoothie King, Temaki, Melted and Sundre.

Dining Dollars come with all Residential Meal Plans allowing students to purchase meals at any of the NMU dining locations.

Residential Meal Plan Details

Block 10 Meal Plan Swipes can be used at the following locations:

Northern Lights Dining - In Person
Fieras X-Change Menu - In Person & GET
Wildcat Den X-Change Menu - In Person & GET

Spalding Apts. Meal Plan Swipes can be used at the following locations:

Northern Lights Dining - In Person
Fieras X-Change Menu - In Person & GET
Wildcat Den X-Change Menu - In Person & GET

All students living in residence halls are required to participate in a residential meal plan. 
Each plan includes Dining Dollars to purchase snacks and guest passes for others to use.
Freshmen are required to be on the Platinum, Gold constant plan which allows for unlimited meals per week, or the Basic 14 block plan

After their Freshman year, students can remain on Platinum, Gold, Basic 14 or choose the Block 10 meal plan.

Spalding residents can choose the Spalding Apts. meal plan. 

The DINE|NMU commuter meal plans are an option for on-campus apartment residents, as well as any student, staff or faculty.

Meal plans can be changed prior to the beginning of the semester with the Housing Office (227-2620). After the semester begins, changes to meal plans may be made for the first two weeks of the semester at the Wildcat Express Center, located on the first floor of the Northern Center.

Upon entering Northern Lights Dining, your NMU I.D. card or the GET Mobile App is scanned and you are allowed access.  If you leave the dining location, you must swipe your card again to eat.

Northern Michigan University requires those students living in residence halls to be on one of the meal plans: Platinum, Gold (unlimited meal per week) or Basic 14 ( 14 meal per week) or Block 10 (10 meals per week).
Freshmen students must participate in the Platinum, Gold or Basic 14 plan.
Sophomores, Juniors and Seniors may select one of the other plans.
Spalding Hall residents may also choose the Spalding Apts. meal plan.

If you have nutritional questions please contact NMU Dining’s Registered Dietitian at 906-227-6624 or email

If you have further questions about your Room and Board Contract please contact Housing and Residence Life at or call 906-227-2620.

Students living in the on campus apartments are not required to have any meal plan but if they would like one they can choose from all the residential meal plans and the DINE NMU plans that we offer. More information is available on the meal plan overview page.

Students are not permitted to share their residential meal plan with anyone.

Lending another student their student I.D., or other University credentials for any reason can be cause for disciplinary action.

If part of your meal plan, guest passes are pre-loaded on your NMU Dining Account.  Upon entering Northern Lights Dining, Fieras X-Change or Wildcat Den X-change, let the Dining Services employee know that you would like to use a guest pass for your visitor’s meal.

Your guest passes may be used at Northern Lights Dining or anywhere X-change meal menus are offered.  Currently Wildcat Den & Fieras have X-Change menus.

Guest Passes are not available for use on the GET APP at this time.

DINE|NMU Employee and Student Meal Plan Details

The  DINE|NMU 60, 50, 30 and 25 visit meal plans carry over each semester.

Your DINE|NMU Employee and Student Meal Plan can be used at Northern Lights Dining or for X-Change menu meals at the the Wildcat Den & Fieras


NMU Dining has a registered dietitian on staff to serve the student population on campus.  Brett Peterson would be happy to talk to you about any dining questions you may have.

Nutrition and Allergies Information | | 906-227-6624

X-Change Meal Plans (Swipes)

X-Changes are meal swipes included in several of the meal plans offered.
The amount of Weekly swipes available are dependent upon your meal plan.
Platinum (6), Gold (4), and Basic 14 (2), Spalding Apts. (5). 
X-changes renew weekly.

X-changes are accepted at the Wildcat Den, which is located inside the Northern Center and at Fieras which is located inside Harden Hall on the Lower Level.

X-changes can be used to purchase from the X-change menu at the Wildcat Den & Fieras
X-changes renew weekly.

X-changes are available for use at the Wildcat Den & Fieras and are managed as follows.

Regardless of which Plan you have for X-Changes (2, 4 or 6) swipes the following guidelines apply.

  • The name of your X-Change Meal Plan contains a number which is equal to your weekly X-change Meal Plan balance.
  • X-change Meal Plan usage is limited to 2 meals per day.
  • X-Change Meal Plan usage may have limit of how quickly they can be used again after using a X-Change swipe
  • X-change Meals are for use by the meal plan holder.  Use your Guest Passes to make purchases for others
  • X-Change Meal Plan balance resets weekly on Sunday mornings.

X-Change Menus

X-Change Menus are a collection of Menu Items that may be ordered as a combo.
X-Change Item will usually Include an Entree, Side Item and Beverage.

The X-Change (Combo) menus are available for in-person ordering at Wildcat Den and Fieras.
The X-Change (Combo) menus are also available for online ordering on the GET APP at Wildcat Den X-Change and Fieras X-Change merchants.

X-Change menu purchases may only be made with a Campus Meal Plan.

The following meal plans may be used at locations with X-Change menus.


Other FAQs

Visit any Flagstar banking location including those located nearest to campus (shown below). Flagstar bankers will also be on campus during peak times throughout the school year.

  • 1106 Northern Center | 906.226.0006
  • 101 West Washington Street | 906.228.1425
  • 1300 North Third Street | 906.228.1270
  • 2025 US Hwy 41 West | 906.228.1323

Check out Flagstar Bank online

If your Wildcat Express Card is LOST or STOLEN, you should take steps to immediately secure its non-authorized use.

This can be done multiple ways.

  • Visit the Wildcat Express Center in person.  Room 1227 on the first floor of the Northern Center.
  • Log onto the GET Mobile APP and proceed to the settings area and choose "Report card as lost"
  • Log onto the GET Website and select "I lost my card"

If you find your card before replacing it, you can visit the GET APP or GET Website to "Report Card as Found"

Download the GET app for easy access to all your account balances.


GET also provides the following information:

  • Account Balance Information for all your Meal Plans as well as CatCa$h & Dining Dollars
  • Ability to view your transaction history (Dining & Printing) whether your purchases were made in the GET APP or using your Card. 
  • You can mark your ID Card as lost, If you find it before replacing it you can mark your ID Card as Found
  • The "Explore" section of GET also provides information on other Dining Services location.

Take-Out is NOT allowed at Northern Lights Dining.

Take-Out is allowed at the following locations:

Smoothie King
Temaki World Asian Kitchen
Wildcat Den