Online Ordering - GET
GET Fails to load | Stuck on Blue Screen
9/17/2021 - UPDATE
CBORD has released GET Mobile V4.9.27 Patch to iOS and Android on Thursday September 16th for Apple and Google devices. The main purpose of this patch release is to correct the potential stuck on blue screen issue. The end users may need to update their settings for this new version.
Some people have reported an issue after upgrading to the latest GET mobile app where the app will not launch fully and remains stuck on the blue GET logo splash screen even after force closing. This appears to only affect those using the face or fingerprint unlock for the app. The developer has a fix in place that will be pushed to the app stores later in the month (Sep 2021).
The immediate fix is one of these actions:
1 - Use Pin unlock if your device gives you the option to bypass the face ID or fingerprint authentication. (This is usually for Android users)
2 - Uninstall/reinstall the app for either iOS or Android
3 - For Android users you can go into your apps list. Select the GET Mobile App and clear the Storage (Data) and then set the app up again. Setting the fingerprint or face unlock does appear to work after this step as well.
4. Disable Face ID in ios. In Settings, find the GET Mobile APP and turn off Face ID
We apologize for an inconvenience this may have caused.
Why did my GET Order Fail?
Meal Plan swipes are charged at the time the order is submitted to a merchant, which is typically 15-20 minutes before an orders due time.
If you order on Monday for Thursday, you will not be charged for the meal swipe until the order is submitted to the merchant on Thursday.
If you had already used up your weekly balance of x-change meals or depleted your Basic 14, Block 10, Spalding or DINE|NMU plan swipes before that order gets submitted to the merchant, the order will fail.
Orders not ordered ahead may still fail in similar fashion, as the meal plan swipe failure does not happen until your order is submitted to the merchant, which happens after checkout.
There are various reasons your GET Order may have failed.
- You are out of your weekly balance of X-Change Meals
- You attempted to place more than 2 X-Change Plan orders in 1 day. In person and GET orders count against the X-Change plan cap of 2 orders per day.
- There is a Time Limit that must pass between orders submitted.
- You depleted your swipes available for Basic 14, Block 10, Spalding or DINE|NMU plan swipes before the order was submitted to the merchant
If you feel your order FAILED in error, please forward your Failed Order email with your NMUIN and why you believe the failure was made in error to get@nmu.edu
Why can I NOT submit a GET Order?
Error Message says "Oooops...... There was an issue with the transaction. You may have insufficient funds available"
There are 2 likely reason you are seeing this error.
- You do not have sufficient Meal Swipes, CatCa$h, CatCa$h Bonus, CatCa$h Employee or Dining Dollars available.
- GET will not let you submit an order if your Account Profile does not contain a phone number
- To check if this is the issue, proceed to the settings page in the GET APP by clicking on "Settings" in the lower right hand corner of the screen.
- Select "Email & Phone Number"
- If there is not a phone number entered you will need to enter one before you can submit orders on the APP. Enter your phone number as follows (Area Code)+Phone Number or your International Phone Number.
If you do not have a phone, please contact the Wildcat Express Center @ 906-227-1686 or get@nmu.edu
How do I download the GET App?
To download the GET APP you may visit the NMU - GET APP download page or search the APP Store or Google Play Store for GET Mobile by CBORD.
Split Tenders in GET | How to use remaining SVC (Dining Dollars, CatCa$h)
GET currently does not have the ability to split tenders.
However when using a Merchat that accepts SVC ( CatCa$h, Dining Dollars, CatCa$h Bonus. Employee CatCa$h or Well Being Perks) the balance from all your separate SVC accounts will be summed and used to fulfill the order.
If you do not have enough SVC to complete your transaction you will have to use a different tender on GET.
Your SVC is not un-spendable. They may still be used for in-person orders as the in-store register systems can accommodate split tenders.
What payment forms are accepted on the GET APP?
The GET APP accepts many different payment options ( CatCa$h, CatCa$h Bonus, CatCa$h Employee, Dining Dollars, Meal Plans, Credit Cards)
Locations setup for X-Change menus (Wildcat Den X-Change & Fieras X-Change) accept:
- X-Change Meal Plans
- Block 10 Plan
- Basic 14 Plan
- Spalding Plan
- DINE|NMU (Commuter Student, Staff & Faculty Meal Plans)
Locations setup with Full menus (Wildcat Den, Wildcat Den Coffee Bar, Fieras, Temaki) accept
- CatCa$h
- CatCa$h Bonus
- Dining Dollars
- Employee CatCa$h
- Well Being Perks
- Credit Cards (American Express, Discover, Mastercard, VISA, Diners Club)
- Apple Pay
- Google Pay
Can I cancel my GET order?
Yes
If you submitted your order as an ASAP order, the only way to cancel the order will be to call the merchant you ordered from and ask for the order to be cancelled.
The merchant will halt processing on your order and then submit a request for reimbursement.
It may take 1-3 days for a refund to show up on your account.
If you submitted an order with a future order due time, you may cancel the order by following the steps below:
1. Log into GET Mobile
2. Navigate to the "Order" tab
3. Select "Recent Orders" from the top of the screen.
4. Select the "Pending Order" you would like to cancel
5. Select "CANCEL ORDER" at the bottom of the order.
Stored Payments | How to store a credit card payment in GET
Add Credit Card payment to GET
There are 2 ways to store a Credit Card in GET.
Log into get.cbord.com/nmu
- Select "Settings" from upper right corner of webpage
- Scroll down to "Stored Credit Cards"
- Select "Add Card"
- Complete Credit Card form and select "Add Card"
or
Log into the GET Mobile APP
- Select "Settings" from lower right
- Select "Payment Methods"
- Select "Add New Card" at the bottom of the screen
Stored Payments | How to delete a stored credit card payment from GET
You may delete your card on the GET website or in the GET APP
Log into get.cbord.com/nmu
- Select "Settings" from upper right corner of webpage
- Scroll down to "Stored Credit Cards"
- Locate the credit card you would like to delete
- Select the "Trash Icon" to the right of the card you would like to delete.
On the GET APP
- Select "Settings at lower right of screen"
- Select "Payment Methods"
- Select the trash can icon on the card you wish to delete
CatCa$h
CatCa$h | How can I deposit CatCa$h into my students account
CatCa$h can be deposited into a students account by visiting CatCa$h Guest Deposit
Here you will be able to make a Guest deposit via Credit Card to your students account.
You MUST know your students NMUIN (8 digit number, preceding zeroes are required)
CatCa$h | How do I add more to my account?
You can add CatCa$h to your account in one of four ways:
- Online at get.cbord.com/nmu
- On your mobile device using the GET App
- In-person (CASH only) at the Wildcat Express Center. The Wildcat Express Center is located in Room 1227, on the first floor of the Northern Center. During the academic year, the Wildcat Express Center is open 8 am-5 pm Monday through Friday.
- In-person (CASH only) in Harden Hall through the Value Port cash machine located in front of the library circulation desk.
CatCa$h / CatCa$h Bonus / Employee CatCa$h / Well Being Perks | How is it different from Dining Dollars?
Dining Dollars and CatCa$h / CatCa$h Bonus / Employee CatCa$h / Well Being Perks function in a similar way, but have some important differences.
CatCa$h must be added by students to their ID card.
CatCa$h Bonus / Employee CatCa$h / Well Being Perks is loaded by the university for various reasons.
Dining Dollars are loaded as part of a residential meal plan.
Dining Dollars expires at the end of winter semester semester while CatCa$h / CatCa$h Bonus / Employee CatCa$h never expires.
All are accepted at the following locations: Cattrax, Fieras, Northern Lights Dining, Smoothie King, Starbucks, Sundre, Temaki, Wildcat Den, Wildcat Den Coffee Bar.
Additionally, CatCa$h can be used at Harden Hall for printing, copying, and other needs.
Dining Dollars
Dining Dollars | Where are the accepted?
Dining Dollars are accepted at all of the NMU Dining locations. These include: Fieras, CatTrax, Northern Lights Dining, The Wildcat Den, Starbucks, Wildcat Café, Smoothie King, Temaki, and Sundre.
Dining Dollars come with all Residential Meal Plans allowing students to purchase meals at any of the NMU dining locations.
Residential Meal Plan Details
What are my meal plan options?
All students living in residence halls are required to participate in a residential meal plan.
Each plan includes Dining Dollars to purchase snacks and guest passes for others to use.
Freshmen are required to be on the Platinum, Gold constant plan which allows for unlimited meals per week, or the Basic 14 block plan
After their Freshman year, students can remain on Platinum, Gold, Basic 14 or choose the Block 10 meal plan.
Spalding residents can choose the Spalding Apts. meal plan.
The DINE|NMU commuter meal plans are an option for on-campus apartment residents, as well as any student, staff or faculty.
Where can I buy or change a meal plan?
Meal plans can be changed prior to the beginning of the semester with the Housing Office (227-2620). After the semester begins, changes to meal plans may be made for the first two weeks of the semester at the Wildcat Express Center, located on the first floor of the Northern Center.
Do I have to have a meal plan while living on campus?
Northern Michigan University requires those students living in residence halls to be on one of the meal plans: Platinum, Gold (unlimited meal per week) or Basic 14 ( 14 meal per week) or Block 10 (10 meals per week).
Freshmen students must participate in the Platinum, Gold or Basic 14 plan.
Sophomores, Juniors and Seniors may select one of the other plans.
Spalding Hall residents may also choose the Spalding Apts. meal plan.
If you have nutritional questions please contact NMU Dining’s Registered Dietitian at 906-227-6624 or email DiningRD@nmu.edu.
If you have further questions about your Room and Board Contract please contact Housing and Residence Life at housing@nmu.edu or call 906-227-2620.
Students living in the on campus apartments are not required to have any meal plan but if they would like one they can choose from all the residential meal plans and the DINE NMU plans that we offer. More information is available on the meal plan overview page.
How do I get/use a guest pass for a visitor?
DINE|NMU Employee and Student Meal Plan Details
DINE|NMU | Where can I use my Employee and Student Meal Plan
Your DINE|NMU Employee and Student Meal Plan can be used at Northern Lights Dining or for X-Change menu meals at the the Wildcat Den & Fieras
Nutrition
Who can I talk to about my diet and food choices at NMU's dining locations?
NMU Dining has a registered dietitian on staff to serve the student population on campus. Brett Peterson would be happy to talk to you about any dining questions you may have.
Nutrition and Allergies Information | DiningRD@nmu.edu | 906-227-6624
How do I get access to Robins Nook in Northern Lights Dining
Please contact our Registered Dietitian Brett Peterson.
DiningRD@nmu.edu | 906-227-6624
X-Change Meal Plans (Swipes)
X-Changes | Where are they accepted?
X-changes are accepted at the Wildcat Den, which is located inside the Northern Center and at Fieras which is located inside Harden Hall on the Lower Level.
X-Changes | What are they used for?
X-changes can be used to purchase from the X-change menu at the Wildcat Den & Fieras
X-changes renew weekly.on Sunday morning.
X-Changes | How are they Managed?
X-changes are available for use at the Wildcat Den & Fieras and are managed as follows.
Regardless of which Plan you have for X-Changes (2, 4 or 6) swipes the following guidelines apply.
- The name of your X-Change Meal Plan contains a number which is equal to your weekly X-change Meal Plan balance.
- X-change Meal Plan usage is limited to 2 meals per day.
- X-Change Meal Plan usage may have limit of how quickly they can be used again after using a X-Change swipe
- X-change Meals are for use by the meal plan holder. Use your Guest Passes to make purchases for others
- X-Change Meal Plan balance resets weekly on Sunday mornings.
X-Change Menus
What are X-Change Menus? and where are they available
X-Change Menus are a collection of Menu Items that may be ordered as a combo.
X-Change Item will usually Include an Entree, Side Item and Beverage.
New for Fall 2023 \, Wildcat Den & Fieras is Offering appetizer combos that include a drink.
The X-Change (Combo) menus are available for in-person ordering at Wildcat Den and Fieras.
The X-Change (Combo) menus are also available for online ordering on the GET APP at Wildcat Den X-Change and Fieras X-Change merchants.
What payments are accepted for X-Change menu purchases?
X-Change menu purchases may only be made with a Campus Meal Plan.
The following meal plans may be used at locations with X-Change menus.
- X-Change Meal Plans (2,4,6) - In person and Online (GET APP)
- Guest Passes (4,6,8,10) - In person only
- DINE|NMU Commuter, Faculty & Staff Plans - In person and Online (GET APP)
- Basic 14 & Block 10 - In person and Online (GET APP)
- Spalding Apts. Plan - In person and Online (GET APP)
- GA Plan - In person and Online (GET APP)
Other FAQs
Where can I open a new Flagstar college checking account?
Visit any Flagstar banking location including those located nearest to campus (shown below). Flagstar bankers will also be on campus during peak times throughout the school year.
- 1106 Northern Center | 906.226.0006
- 101 West Washington Street | 906.228.1425
- 1300 North Third Street | 906.228.1270
- 2025 US Hwy 41 West | 906.228.1323
Check out Flagstar Bank online
What should I do if I lose my Wildcat Express Card or if it is stolen?
If your Wildcat Express Card is LOST or STOLEN, you should take steps to immediately secure its non-authorized use.
This can be done multiple ways.
- Visit the Wildcat Express Center in person. Room 1227 on the first floor of the Northern Center.
- Call the Wildcat Express Center during normal business hours to have the card marked as lost.
- Log onto the GET Mobile APP and proceed to the settings area and choose "Report card as lost"
- Log onto the GET Website and select "I lost my card"
If you find your card before replacing it, you can visit the GET APP or GET Website to "Report Card as Found"
How can I check my meal plan or guest swipes, Dining Dollars and CatCa$h balances?
Download the GET app for easy access to all your account balances.
Is Get only for ordering?
NO!!
GET also provides the following information:
- Account Balance Information for all your Meal Plans as well as CatCa$h & Dining Dollars
- Ability to view your transaction history (Dining & Printing) whether your purchases were made in the GET APP or using your Card.
- You can mark your ID Card as lost, If you find it before replacing it you can mark your ID Card as Found
- The "Explore" section of GET also provides information on other Dining Services location.
Starbucks APP
How do I load my Wildcat ID Card to the Starbucks APP?
For more information, please visit https://nmu.edu/dining/starbucks and select the "ORDERING ONLINE WITH THE STARBUCKS APP" button.
Split Tenders in Starbucks APP | How to use remaining SVC (Dining Dollars, CatCa$h, etc....)
Starbucks APP does not have the ability to split tenders.
If you do not have enough SVC to complete your transaction on one of your eligible SVC plans you will have to use a different tender on the Starbucks APP.
Your SVC is not un-spendable. They may still be used for in-person orders as the in-store register systems can accommodate split tenders.